Return, Refund & Warranty Policy

Please inspect your order upon receipt and inform us at info@evport.co.nz of any issues as soon as possible.

Please note that our return policy is valid for 7 days from the date of receipt of goods. After 7 days, we are unable to offer refunds or exchanges.

All Returns and Exchanges must be submitted via email.
We do not accept returns or exchanges without a prior return authorization.
Item must be returned within 7 days of receipt of the return authorization.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Customer is liable for return and exchange shipping charges.

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Returns of faulty items must be returned within 14 days from the date of you receiving the return authorization.
We will replace a faulty item if a replacement is in stock and available.
If the product is no longer available we will offer you a credit or a refund to the value of the item at the time of purchase.
Returns of faulty items will only be accepted if the goods were faulty when delivered.

All warranty claims must be submitted via email.
Please include as much information as you can (including the products receipt and registered electrician’s installment CoC) and upload supporting photographs to assist in processing your claim.
All products come with a 12-month Return to Base (RTB) warranty unless otherwise stated. Any warranty claim will be directed to the manufacturer. The warranty is only for reasonable domestic use only; it does not cover the use of the products for commercial purpose.

If you have any further questions, please don’t hesitate to contact us at info@evport.co.nz.

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