Support

FAQ

An EV charger is a device used to recharge the battery of an electric vehicle (EV). The charger communicates with the EV to ensure that the correct amount of energy is delivered at the correct voltage and current levels.

There are three main types of EV chargers:

Level 1 Chargers – These are basic chargers that use a standard household outlet and provide a low power rating (up to 3.6kW) and slow charging rate (around 14 to 28 KMs of range per hour of charging). They are typically used in situations where charging time is not a concern.
Level 2 Chargers – These chargers provide a higher power rating (7kW to 22kW) and faster charging rate (around 43 to 80 KMs of range per hour of charging) and require a dedicated 240-volt electrical circuit. They are commonly used in homes, workplaces, and public charging stations.
DC Fast Chargers – These chargers provide the fastest charging rates, with the ability to charge up to 80% of an EV’s battery in as little as 15 minutes. They use a direct current (DC) power source and are typically found at public charging stations along highways and in commercial areas.

We have Level 2 EV chargers (AC 7.4kW) for residential solutions, and

We have Level 2 (AC) and Level 3 (DC) EV chargers for commercial solutions

Charging time depends on the battery size of your EV, the level of charge when you begin charging, and the power level of the charger. Our EVPORT Home chargers (AC 7.4kW) typically take 5-8 hours to fully charge an EV.

Our chargers are designed to be compatible with a wide range of electric vehicles, including many popular Hybrid makes and models. Our AC chargers support both Type 2 and Type 1 charging connector types, while our DC chargers support CCS and CHAdeMO charging connector types, which are standard for most EVs and hybrids on the market.

Yes, a licensed electrician will need to install the charger to ensure it is installed safely and correctly. At EVPORT, we partner with fully certified professionals and offer installation services for our EV chargers.

Yes, we partner with fully certified professionals and offer installation services for our EV chargers. We understand that proper installation is essential for ensuring the safety and effectiveness of your charging system, so we only work with experienced and licensed electricians who can handle the installation process efficiently and accurately. Contact us to learn more about our installation services.

EVPORT Home chargers can be conveniently controlled and monitored via the Smart Home app using WIFI or Bluetooth connectivity. Please note that the app control feature is not supported by our plug-in-and-charge series.

With EVPORT Commercial chargers, you can stay informed about the status of your EV charging session by using our mobile app. Our app provides detailed information about the charging history and current session status. You can even enable notifications on your phone through the app to keep track of your charging progress.

Leaving your electric vehicle charging overnight is generally safe as most EVs have built-in safety features to prevent overcharging and overheating. However, it’s still important to follow the manufacturer’s guidelines and avoid unnecessarily long charging times. Additionally, proper installation of your EV charger is crucial to ensure safety.

At EVPORT, we prioritize safety and have designed our chargers with built-in safety features that prevent current leak and electric shock. Our professional partners and electricians also ensure that our EV chargers are installed and maintained correctly, ensuring safe and efficient charging for all users.

You can unplug your vehicle at any time during the charging process, but your vehicle will only be charged to the point where it was unplugged. We recommend waiting until your vehicle is fully charged for the best results.

Our EV chargers have protection ratings of IP54 and IP65, which means they can withstand outdoor conditions, including rain and snow. Therefore, it’s safe to charge your EV even when it’s raining. However, we advise checking that the charging cable and connectors are dry before plugging them into your vehicle to prevent any potential electrical hazards.

Worksafe NZ has a set of guidelines posted for Electric Vehicle Charging Safety, which you can read here: Guidelines for safe electric vehicle charging

Yes, we offer customer support through our website, mobile app, and email. Please reach out to us if you have any questions or concerns.